Collaboration and mutual support are critical for success in any team-based environment

Rūta Zebčiukė
Director of Client Services

01 What do you do at Eskimi? What is your typical day like?

I am director of Client service team. I am responsible for overseeing the day-to-day operations of the client service team and ensuring that they are meeting client expectations by providing high-quality service and support. 

The main goal of the client service team is to ensure client satisfaction and drive revenue growth for the organization. This involves collaborating closely with other departments, such as sales, marketing, and product development, to ensure that the client's needs are being met and that the company is delivering value-added solutions.

02 What was the main factor that influenced you to join Eskimi?

I wanted to play in a bigger playground. I am interested in exploring growth opportunities at Eskimi, both in terms of the countries where the company operates and your own professional development. 

In terms of growth opportunities as a professional, Eskimi offered a dynamic and fast-paced environment where you could learn from experienced industry professionals and collaborate with talented colleagues with diverse backgrounds. 

I had the chance to work on exciting projects and campaigns, develop new skills and expertise, and take on increasing levels of responsibility.

03 What challenges you in your role? What do you enjoy the most about it?

New day – new challenges. The digital world is constantly evolving, and this presents both opportunities and challenges for businesses and professionals working in this space. 

As a client-facing professional, you are in a particularly dynamic and challenging role. 

Working with clients allows you to stay on top of emerging trends and technologies in the digital space, as you are constantly working to understand and address their needs. This can be both exciting and intellectually stimulating, as you are always learning and adapting to new developments.

Working with clients can also be challenging, as their needs and expectations can be quite varied and complex. You may need to work closely with them to understand their goals and objectives, and then develop tailored solutions that meet their specific needs. This requires a high level of communication, collaboration, and problem-solving skills.

Moreover, in the fast-paced digital world, clients often expect results quickly, and may have high expectations for the quality and effectiveness of the solutions you provide. This means that you need to be able to work under pressure, manage expectations, and deliver results in a timely and efficient manner.

04 How would you describe the culture in Eskimi in three words?

Initiative, drive, and growth.

05 It took you 5 years to become a Director of Client services and now you are managing huge team. Tell us more about this growth!

I joined Eskimi and I just 2nd joined the Adops team. At that moment I was joking that there’s no team, who am I going to lead? 

But then the growth started and I am really happy that I was a part of it. I have grown both as a specialist and as a team manager. After 5 years, we already had 30 perfectional adops team members in the team. I am really happy that I was able to built a strong and supportive team culture within the Adops team, and that this has continued as the team has grown. 

Collaboration and mutual support are critical for success in any team-based environment. 

One year later, I started to manage an Account managers team, which started to play important role in delivering excellent customer service to clients.

06 What would you advise to someone seeking a similar career to yours? Any tips you’d give to your past self?

If someone is seeking a career in digital as a client service director, here are a few tips that you might find helpful:

  • Build a strong foundation of knowledge and skills: To be successful in a client service role in the digital world, it's important to have a strong foundation of knowledge and skills in digital marketing, advertising, and customer service. You can build this foundation through education, training, and work experience.
  • Stay up-to-date on emerging trends and technologies: The digital world is constantly evolving, and it's important to stay up-to-date on emerging trends and technologies. This will help you stay ahead of the curve and be able to offer innovative solutions to clients.
  • Develop excellent communication and interpersonal skills: As a client service director, you will be working closely with clients and colleagues, and it's important to have excellent communication and interpersonal skills. This includes active listening, clear and effective communication, and the ability to build strong relationships.
  • Learn to manage and prioritize your time effectively: In a client service role, you will often be juggling multiple clients and projects at the same time, and it's important to be able to manage and prioritize your time effectively. This includes setting clear priorities, managing deadlines, and being able to work efficiently and effectively.
  • Embrace a growth mindset: The digital world is always changing, and it's important to approach your career with a growth mindset.