I am director of Client service team. I am responsible for overseeing the day-to-day operations of the client service team and ensuring that they are meeting client expectations by providing high-quality service and support.
The main goal of the client service team is to ensure client satisfaction and drive revenue growth for the organization. This involves collaborating closely with other departments, such as sales, marketing, and product development, to ensure that the client's needs are being met and that the company is delivering value-added solutions.
I wanted to play in a bigger playground. I am interested in exploring growth opportunities at Eskimi, both in terms of the countries where the company operates and your own professional development.
In terms of growth opportunities as a professional, Eskimi offered a dynamic and fast-paced environment where you could learn from experienced industry professionals and collaborate with talented colleagues with diverse backgrounds.
I had the chance to work on exciting projects and campaigns, develop new skills and expertise, and take on increasing levels of responsibility.
New day – new challenges. The digital world is constantly evolving, and this presents both opportunities and challenges for businesses and professionals working in this space.
As a client-facing professional, you are in a particularly dynamic and challenging role.
Working with clients allows you to stay on top of emerging trends and technologies in the digital space, as you are constantly working to understand and address their needs. This can be both exciting and intellectually stimulating, as you are always learning and adapting to new developments.
Working with clients can also be challenging, as their needs and expectations can be quite varied and complex. You may need to work closely with them to understand their goals and objectives, and then develop tailored solutions that meet their specific needs. This requires a high level of communication, collaboration, and problem-solving skills.
Moreover, in the fast-paced digital world, clients often expect results quickly, and may have high expectations for the quality and effectiveness of the solutions you provide. This means that you need to be able to work under pressure, manage expectations, and deliver results in a timely and efficient manner.
Initiative, drive, and growth.
I joined Eskimi and I just 2nd joined the Adops team. At that moment I was joking that there’s no team, who am I going to lead?
But then the growth started and I am really happy that I was a part of it. I have grown both as a specialist and as a team manager. After 5 years, we already had 30 perfectional adops team members in the team. I am really happy that I was able to built a strong and supportive team culture within the Adops team, and that this has continued as the team has grown.
Collaboration and mutual support are critical for success in any team-based environment.
One year later, I started to manage an Account managers team, which started to play important role in delivering excellent customer service to clients.
If someone is seeking a career in digital as a client service director, here are a few tips that you might find helpful: